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When are orders shipped?
Who delivers my order?
Do you provide shipping insurance for my orders?
Can I return a product?
How much time do I have to return a product?
Am I allowed to return a product without contact customer service first?
What are the shipping rates?
Do I need a paypal account to make Payments using my Credit Card?
Shipping in Multiple Packages?


When are orders shipped?
Orders are processed inmediately after payments have been confirmed. The order is shipped within an average of 3-4 business days. Sometimes it would take from 2 to 4 weeks for delivery.

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Who delivers my order?
Orders will be shipped via UPS Ground, DHL Ground, or FedEx Ground.

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Do you provide shipping insurance for my orders?
Yes, all orders have insurance.

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Can I return a product?
Yes, but remember all the items purchased from Global Basic Sources store are under the Return and Shipping Policy. You should read the information before placing an order. No item may be returned that has been opened onto the bed or worn without approval. No item may be returned without approval. Bedding and apparel are very personal items. Only new items will be shipped. If your item is the wrong color or size, you can see through the vinyl without opening it onto your bed or sleeping area. If a wrong color or size is received I will send a replacement at my cost if I have made an error. If the error is of the buyer, return shipping will be at their expense and a 20% restocking fee will be accessed. Approved returns must turn back around to me within three days of receiving.

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How much time do I have to return a product?
We only accept returns within 30 days after you received your order, *unless otherwise indicated. You must contact us immediately for Defective items. For Non-defective items contact us 10 days prior to the expiration of this time in order to provide you with all the information you need for the return of the product.

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Am I allowed to return a product without contact customer service first?
No. Do not return a product without authorization. Our postal address is not for returning merchandise. For contact information please visit our Contact Page.

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What are the shipping rates?
Shipping costs are based on pricing and weight. We use UPS Ground and Freight Shipping, which ever is best for the product you've ordered. If you have any shipping policy questions contact us at: customerservice@gbs-store.com

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Do I need a paypal account to make Payments using my Credit Card?
-You can pay using your credit card although the Checkout Button says "Pay Via PayPal". After clicking on the "Pay via PayPal" button you will be directed to a page where you will have the option of paying with your PayPal Account or with your Credit Card. YOU DO NOT NEED A PAYPAL ACCOUNT to pay with your credit card. You will not be charged until you have verified your order. If you have any problems or questions please contact us at: customerservice@gbs-store.com

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Shipping in Multiple Packages?
If your order includes several items, they may ship separately and at different times. So that we can get your purchases to you as efficiently as possible, items which ship from the same location are grouped together. One shipment may arrive as several different packages based on the size or when items are ready to be shipped. Our shipping confirmation emails will let you know how much of your order has shipped and how much remains to be shipped.

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Last Updated: 15 Nov 2008 21:31:55 PST home  |  about  |  terms  |  contact
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